Frequently Asked Questions (FAQ):

Frequently Asked Questions (FAQ): is a secure site that uses state of the art SSL encryption in order to ensure the security of your purchase. Rest assured that no one else will be able to view your credit card or other personal information.

Our email address is:

Our Answering Service is ALWAYS ready to hear from you. If you prefer placing an order on the phone rather than on our site, there is always someone available that can copy down your order. Please note that if you phone you will be speaking with an answering service employee and not someone from Artisan Ideas. They will simply copy down your message or order and email it to us.

If you have any specific questions about products or an order, the best way to contact us is by email.

Our phone number is: 1-800-843-9567.

You can also fax us at: 1-717-724-3015. offers exchanges or credit for damaged or defective items. In this event, please contact us immediately, and arrangements will be made for us to pay for return shipping.

We will replace damaged or defective dvds with a fresh copy of the same dvd. 

First, log-in and then click the "Order Status" tab on the menu bar at the top of the page. You will then be able to view your order status and/or order history. We will also have sent you a tracking number for your order if you provided us with an email address. If you haven't received it, and you've made sure it's not in your Spam folder, email us ( and we'll send it to you offers online ordering to customers in every country.

*Any taxes, VAT, customs duties or other charges are the responsibilty of the customer.

The two most common and economical methods for sending foreign orders are:

* USPS Global Priority Mail.

Most orders can be shipped using either the US Post Office's a) Global Priority flat rate envelope or the b) Global Priority flat rate box, depending on the size and weight of the item(s) ordered.

Most single books, except for thick or oversize ones will fit into a flat rate envelope. The flat rate envelope can sometimes contain two or more small books or several DVDs. Orders for several books will be shipped using a flat rate box. Larger orders will need 2 or more flat rate boxes, or may need to be shipped in a larger box (not the flat rate box). The price of the Post Ofice's flat rate services is much more economic than other shipping methods and delivery times are usually from 12 to 15 business days for Canada, Australia, and Europe and up to 25 days for other countries. Orders going to South America and to South Africa very often take up to 2 months to arrive.

We'll be glad to help you find a book or DVD. This is also a great way for Artisan to find out about interesting products to add to our site. Contact us by email, phone, or letter to let us know what you are looking for and we'll do our best to help you. Our email is:

Click on the "My Account" tab at the top of the page on the menu bar.  You will then enter the account management center.  Click on the option that interests you and make necessary changes.

The basic fact is that we do not share your information with anyone. Artisan Ideas' Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs. What Information Do We Collect? When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site. 1. Personal Information You Choose to Provide Credit Card Information If you choose to purchase products or services from us you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information: Name Mailing address Email address Credit card number Home and business phone number Other personal information (i.e. mother?s maiden name) Email Information In addition to providing the foregoing information for credit card processing, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. 2. Web Site Use Information Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers? personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers. What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user?s Web browser on the user?s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user?s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. How Do We Use Information We Collect from Cookies? We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users? browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site?s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you. However, we do use Google's Conversion Tracking Code to help us understand which marketing options are working best for us. How this works is when you click on one of our AdWords Ads, Google automatically tracks your activity on our site in the form of a cookie. Google goes to great lengths to ensure that data encryption and vast security measures are utilized during this process so that we may obtain our helpful information without putting your private information at risk. If you do not wish to aid us in this way, simply disable cookies from being accepted from our site. Notice of New Services and Changes Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request at How Do We Secure Information Transmissions? When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card numbers to us through an unsecured email. How Do We Protect Your Information? Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. valuation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information. Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing What About Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. What About Other Web Sites Linked to Our Web Site? We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Of course, you can browse all you want without registering. In fact, you can even order from us without registering. However, if you think you will be back again to make other orders it's worthwhile taking 2 minutes to set up an account so you won't have to input the same information each time you order. To create a free account with us click on the "Register" link at the top of the page. 

Absolutely! We accept personal checks and money orders. Send your order to the following address and be sure to include your phone number and your email address if you have one. Artisan North America, Orders Dept., 753 Valley Road, Watchung, NJ 07069-6120