Frequently Asked Questions (FAQ):
ArtisanIdeas.com is a secure site that uses state of the art SSL encryption in order to ensure the security of your purchase. Rest assured that no one else will be able to view your credit card or other personal information.
Our email address is:
Our Answering Service is ALWAYS ready to hear from you. If you prefer placing an order on the phone rather than on our site, there is always someone available that can copy down your order. Please note that if you phone you will be speaking with an answering service employee and not someone from Artisan Ideas. They will simply copy down your message or order and email it to us.
If you have any specific questions about products or an order, the best way to contact us is by email.
Our phone number is: 1-800-843-9567.
You can also fax us at: 1-717-724-3015.
ArtisanIdeas.com offers exchanges or credit for damaged or defective items. In this event, please contact us immediately, and arrangements will be made for us to pay for return shipping.
We will replace damaged or defective dvds with a fresh copy of the same dvd.
First, log-in and then click the "Order Status" tab on the menu bar at the top of the page. You will then be able to view your order status and/or order history. We will also have sent you a tracking number for your order if you provided us with an email address. If you haven't received it, and you've made sure it's not in your Spam folder, email us (info@ArtisanIdeas.com) and we'll send it to you
ArtisanIdeas.com offers online ordering to customers in every country.
*Any taxes, VAT, customs duties or other charges are the responsibilty of the customer.
The two most common and economical methods for sending foreign orders are:
* USPS Global Priority Mail.
Most orders can be shipped using either the US Post Office's a) Global Priority flat rate envelope or the b) Global Priority flat rate box, depending on the size and weight of the item(s) ordered.
Most single books, except for thick or oversize ones will fit into a flat rate envelope. The flat rate envelope can sometimes contain two or more small books or several DVDs. Orders for several books will be shipped using a flat rate box. Larger orders will need 2 or more flat rate boxes, or may need to be shipped in a larger box (not the flat rate box). The price of the Post Ofice's flat rate services is much more economic than other shipping methods and delivery times are usually from 12 to 15 business days for Canada, Australia, and Europe and up to 25 days for other countries. Orders going to South America and to South Africa very often take up to 2 months to arrive.
We'll be glad to help you find a book or DVD. This is also a great way for Artisan to find out about interesting products to add to our site. Contact us by email, phone, or letter to let us know what you are looking for and we'll do our best to help you. Our email is: Info@ArtisanIdeas.com.
Click on the "My Account" tab at the top of the page on the menu bar. You will then enter the account management center. Click on the option that interests you and make necessary changes.
Of course, you can browse all you want without registering. In fact, you can even order from us without registering. However, if you think you will be back again to make other orders it's worthwhile taking 2 minutes to set up an account so you won't have to input the same information each time you order. To create a free account with us click on the "Register" link at the top of the page.
We'd love to hear from you. Please email us at: info@ArtisanIdeas.com.
Absolutely! We accept personal checks and money orders. Send your order to the following address and be sure to include your phone number and your email address if you have one. Artisan North America, Orders Dept., 753 Valley Road, Watchung, NJ 07069-6120